DS
Dean S
1 reviews | Active since Jan 2023
22 Jan 2023, 06:39
No network signal for over a week and no effort from them.
We have had no signal since the 15th and no effort or response from them to repair their tower. It's really fantastic that we have businesses in south Africa that just don't care about their clients. Excuse after excuse, blame the property owner then blame load shedding, but in reality it takes them a week to send a team to site. Not even home affairs is this in efficient. We are really becoming a fourth world country.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
22 Jan 2023, 10:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Jan 2023, 10:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DS
Dean S's updateReviewer Update
22 Jan 2023, 17:38Any feedback yet?
DS
Dean S's update22 Jan 2023, 17:38
Reviewer Update
Any feedback yet?
DS
Dean S's updateReviewer Update
25 Jan 2023, 16:08You guys keep trying to call me I have no service so how do you want to do that.
DS
Dean S's update25 Jan 2023, 16:08
Reviewer Update
You guys keep trying to call me I have no service so how do you want to do that.
DS
Dean S's updateReviewer Update
26 Jan 2023, 05:34Does this make sense to you people. I notify you that I have no vodacom signal, you then proceed to log a ticket for me, you attempt to phone me several times on my vodacom number that is getting 0 signal (obviously the call won't go through I have no signal) after failing to connect with me you then close my ticket with no resolution and then expect me to do a survey rating your service. Please note I have received no service so therefore I can not provide a service rating. Do you people actually take the time to think about the situation or just sit there clicking a whole bunch of buttons in a specific order because that is procedure. Thank you for 0 help vodacom. Seems like all industries are now becoming as dumb and *********** as the dept of labour and home affairs.
DS
Dean S's update26 Jan 2023, 05:34
Reviewer Update
Does this make sense to you people. I notify you that I have no vodacom signal, you then proceed to log a ticket for me, you attempt to phone me several times on my vodacom number that is getting 0 signal (obviously the call won't go through I have no signal) after failing to connect with me you then close my ticket with no resolution and then expect me to do a survey rating your service. Please note I have received no service so therefore I can not provide a service rating. Do you people actually take the time to think about the situation or just sit there clicking a whole bunch of buttons in a specific order because that is procedure. Thank you for 0 help vodacom. Seems like all industries are now becoming as dumb and *********** as the dept of labour and home affairs.