SJ
SHAN J

1 reviews | Active since Mar 2016

07 Mar 2016, 08:19

NO NETWORK SERVICES FOR 72 HOURS AND COUNTING...

I am completely outraged and appalled by the services I received at the Vodacom store, Tygervalley branch, yesterday 06/03/2016 at 15:45, it was still more than an hour to closing time but the assistants working there were in no means eager to help, whilst asking irrelevant questions such as if i had cut my micro sim-card or dropped my device too many times. Seriously woman? seriously?...i had not been there for accessory information, no, my complaint was way more serious than that. for the past 72 hours i have not been able to use any calling/texting/internet services on my phone whilst staying in the Glenhaven, Western Cape area. After it was established that my device was NOT faulty but that indeed it was Vodacom's horrible network coverage, no further attempts were made in order to rectify this issue. I AM STILL UNABLE TO USE MY DEVICE FOR ANYTHING THAT REQUIRES CONTACTING THE OUTSIDE WORLD, EVEN EMERGENCY CALLS DO NOT GO THROUGH, needless to say, this is pathetic service from Vodacom's side seeing as how I pay over R600 monthly in contract fees. Hopefully someone, somewhere, somehow will be able to provide more clarity on the matter??? <br> <br> Really, really NOT impressed.

0
Replies (1)
Vodacom
Vodacom's reply09 Mar 2016, 13:18
Official
Hello SHANNNONJ,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team