AE
Avolene E
1 reviews | Active since Oct 2020
05 Oct 2020, 10:19
No Network - Poor service
Since start of lockdown I've reported network not working in our area, countless times. All they say is that we will let techical department contact you....... then you get a sms saying your issue has been resolved, but it isn't Poor Poor Service!!!
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
05 Oct 2020, 11:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Oct 2020, 11:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Oct 2020, 15:11Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the followiing feedback was provided, " Good Day Mr. Erasmus. With regards to your network query we have investigated the serving tower and it is currently down. It has been escalated to our Radio Planning Department for investigation. We do apologise for the inconvenienced caused. Kind Regards. Vodacom Network Department.
Your query has now been resolved. Regards Consumer Website Team
Your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply05 Oct 2020, 15:11
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the followiing feedback was provided, " Good Day Mr. Erasmus. With regards to your network query we have investigated the serving tower and it is currently down. It has been escalated to our Radio Planning Department for investigation. We do apologise for the inconvenienced caused. Kind Regards. Vodacom Network Department.
Your query has now been resolved. Regards Consumer Website Team
Your query has now been resolved. Regards Consumer Website Team
Best regards,