DG
Dale G

1 reviews | Active since Jul 2011

17 Jul 2015, 14:16

No Network No Response After 4 Months

Dear Vodacom<br> <br> I have been waiting since my contract started in January 2015 to have a booster put in my residence due to no signal/service. After logging calls, queries, complaining, shouting and out of stock feedbacks -its been 7 months and still no resolution.<br> <br> About 2-3 months back I was told that there was no stock of the boosters and that shipment was expected within 6 weeks. To date, I have not received a call informing that stock has arrived and when I try to call *** it either tells me the subscriber is unavailable after following the options and eventually when I do get through to an agent, I am informed that the agent manages a different region to which they are unable to help. From there I am transferred tand of course the number just rings and rings.<br> <br> I don't see why if Vodacom is not providing the service they contracted too that I must flippen chase them just to have a booster put in due to their **** signal.<br> <br> If my payment wasn't on debit order I would have stopped paying months ago and see how quickly they call me!<br> <br> To add injury to insult, the fees went up and I was billed R500 for 7 voicemails while travelling abroad. The terms and conditions are arguable.

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Replies (1)
Vodacom
Vodacom's reply23 Jul 2015, 11:54
Official
Hello DaleJG,

We do thank you for the posting.

The matter has been referred to a senior consultant.

Kind regards
Vodacom Consumer Website