No network. No assistance!

<p>I'm seriously annoyed right now!<br />I just spoke to Mpho in your call centre wanting to know of there's a particular reason for the poor signal after 5pm in Butterworth. Her response was that I must ask around the neighbourhood for people who experience the same problem I do, get their names then call Vodacom and log a call. What kind of ******* is that??? <br />She went on to give me a Vodacom complaints website address, even though I said today and for the past three days I have not been able to connect to the net!!</p> <p>You claim to be the best network in South Africa, but you give a loyal customer a response like that? I purchase R150 worth of data weekly, so the last thing I expect is to br frustrated when I need to be online - which is my primary reason for purchasing so much data.</p> <p>I'm not going to knock at people's doors. That is your responsibility. In addition to that, you should as a network provided know that there's a small fraction of consumers who use data intensively in South Africa, because it's expensive! So, to treat the few that do use it like this is absolutely pathetic! I want a solution, or the money I spent on this data back. I might as well struggle with Telkom. They are cheaper, and they don't claim to be better than anyone else. In fact, they encourage their customers to check network coverage with them before purchasing data.</p> <p>I'm in Butterworth and since I got here, the signal is OK for the whole day, until early evening...everyday!!</p> <p>Do something about this, or refund me if you can't cope with servicing all your clients, and I will leave Vodacom!</p> <p>Yolanda</p>