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Georgina O

1 reviews | Active since Mar 2015

14 Mar 2015, 14:13

NO NETWORK ISSUES AND NO CALLBACKS

I have been having network issues in my area of Limpopo since the 7th of March and I am still no where closer to getting it sorted out. I have been making phone call after phone call to get this sorted but I have to drive 7km from my place of work which is also my residential address to make these phone calls because of the network issues. I was told last night when I had to drive to get signal by someone at customer services to relax madam, go home, drink some green tea and meditate, after being told there was nothing they could do to help me even though I explained the urgency that the signal problems are causing issues with my merchant machine at my restaurant and I can not take ANY card payments. How are you expected to run a business like this? Being told to relax, drink green tea and meditate made me so furious as it was some kind of joke. I am so disgusted with the way this issue has been dealt with that I had no option but to post my comments on this site, hoping that this will get to someone at the top and get the issue sorted as I am always told there are no numbers or email addresses for the service team or technical team or managers! How do THEY communicate then!!!!!!

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Replies (1)
Vodacom
Vodacom's reply15 Mar 2015, 10:15
Official
Hello Georgina Osborne,

Please accept our sincere apology for any inconvenience caused.

We are currently investigating this matter and will update you regarding this.

Kind regards
Vodacom Consumer Website Team

Best regards,