DH
Dan H

1 reviews | Active since May 2020

13 Sept 2023, 12:24

No network in my area, but it's fine... Vodacom will contact me in 3 to 7 business days.

I have been having network issues in my area since Thursday last week (07/09/23). Logged a fault with Vodacom, and got told the 'site is performing well' and there is no issue. Spent an hour trying to call and log a complaint, got told the network team will respond in '3 to 7 business days'. There is NO network in my area = can't make calls, can't email, can't use the internet. Essentially, I cannot work, but Vodacom will get back to me in 3 to 7 business days.

Absolutely pathetic service, as per usual, by the team in my area.

And Vodacom makes it as difficult as possible to get a hold of them or log a complaint or speak to an agent - Tobi is useless, money wasted with that project.

0
Replies (1)
Vodacom
Vodacom's reply13 Sept 2023, 14:02
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team