No network in Kelvin

There has been issues with reception from Saturday 15 April 2022. I've chatted to the call centre a number of times and was advised that there are no issues. There are three people in my household that are experiencing the same issues and other residants in the Kelvin community who use Vodacom as their service provider . This has nothing to do with loadshedding. We are unable to access the interenet send messages or make calls. This is now affecting my business as i have to go and sit at a nearby coffee shop in order to conduct business.