AM
Ann M
1 reviews | Active since Nov 2018
30 Jan 2020, 06:50
No network immediately when I purchase data's
I bought a1 gig yesterday R15 had no internet connection called Vodacom ,could not go through as there was no network .Finnaly I went through the context centre and I spoke sipho time 22:25, I advised the issue but he gave me instruction on what to do but nothing happened he advised if there is no connection by 23:00 he will reimburse my data.the data was depleting at 23:00 and that there was no network
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Replies (2)
Vodacom's replyOfficial
30 Jan 2020, 07:25Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Jan 2020, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AM
Ann M's updateReviewer Update
09 Feb 2020, 15:01No solution thus far the response I got as follows and that was it
Dear Ann
Kindly note that we tried to call but reached the voicemail. Please advise if you still require assistance.
Also note, protection of your account against ***** is critical to us so before we continue, we need to verify that you have permission to request information on this account by asking you a few security questions:
Prepaid:
- Current Airtime Balance
- Last Recharge Amount
- Date of the Recharge
Once we have confirmed this, we will be happy to assist with your query.
Regards,
Vodacom Consumer Website Team
Dear Ann
Kindly note that we tried to call but reached the voicemail. Please advise if you still require assistance.
Also note, protection of your account against ***** is critical to us so before we continue, we need to verify that you have permission to request information on this account by asking you a few security questions:
Prepaid:
- Current Airtime Balance
- Last Recharge Amount
- Date of the Recharge
Once we have confirmed this, we will be happy to assist with your query.
Regards,
Vodacom Consumer Website Team
AM
Ann M's update09 Feb 2020, 15:01
Reviewer Update
No solution thus far the response I got as follows and that was it
Dear Ann
Kindly note that we tried to call but reached the voicemail. Please advise if you still require assistance.
Also note, protection of your account against ***** is critical to us so before we continue, we need to verify that you have permission to request information on this account by asking you a few security questions:
Prepaid:
- Current Airtime Balance
- Last Recharge Amount
- Date of the Recharge
Once we have confirmed this, we will be happy to assist with your query.
Regards,
Vodacom Consumer Website Team
Dear Ann
Kindly note that we tried to call but reached the voicemail. Please advise if you still require assistance.
Also note, protection of your account against ***** is critical to us so before we continue, we need to verify that you have permission to request information on this account by asking you a few security questions:
Prepaid:
- Current Airtime Balance
- Last Recharge Amount
- Date of the Recharge
Once we have confirmed this, we will be happy to assist with your query.
Regards,
Vodacom Consumer Website Team