No Network for Over a Week and No Assistance from Vodacom

I have not had network for over a week now.

I have been into a store, I have called customer service and no one can help me.

I had a support ticket raised in store to have technical support and I am still awaiting someone to assist and sort it out.

This service is absolutely shocking. It has been pathetic to get answers and no one can assist. When I call in I was told "they tried the alternate number and no one answered" which is a lie, and then 30 minutes later I am told "the ticket is still open and the technician will get to it when he feels like it"

If tbis is not resolved, I demand a cancellation of my contract without any cancellation fees as I am paying for a service and Vodacom cannot delivery. I will go and deal with a more competent provider.

Service ticket with ref number ***