No network for over 8 months.

We have been loyal Vodacom customers for almost 20 years but I am done. We are paying monthly for a service we cannot use.

We have had no vodacom network in our area for over 8 months now. (I have to keep explaining in each report that it is not only MY phone with the issue, but our entire area.) I have reported this via email, phone calls, whatsapp and in store and nothing has been done to rectify this other than a generic response. We used to have good signal, and a few months ago it just stopped (It is not loadshedding related - one of my phone calls to Vodacom they mentioned something may have been vandalized). We have been told countless times that 'a new tower needs to be installed' but that it is by a 3rd party so no timeframe can be given.

We have been unbelievably patient throughout all this, hoping that it would have been rectified by now, as we kept being told over and over 'we are working on it'. This is completely unacceptable. We have lost huge amounts of business due to this, we have been stuck in emergencies as we literally cannot make a phone call to our security companies, and we cannot receive SMS's or OTP's. We have to drive off our property to get signal to be able to make calls.

If we do not hear from anyone from Vodacom regarding a date of when this will be fixed, we will ALL be moving our personal and business contracts to another network. Most neighbours in our area have already switched.