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Dwane D
1 reviews | Active since Mar 2019
09 Dec 2019, 16:19
No Network for nearly 3 days.
Please note that there has been no network in Mid-Ennerdale for over 48 hours now, most parts of Ennerdale have network other than Mid-Ennerdale. Everyone in my house has vodacom sim cards, vodacom sim only with a router. These are 8 devices that have been without network for nearly 3 days now. Mid-Ennerdale Johannesburg 1830 PLEASE DISPATCH A TECHNICIAN WITH IMMEDIATE EFFECT. I cannot stress enough the inconvenience this has caused for nearly 3 full days. Please do not refer me to any trouble shooting, as stated above this is only in this are in Ennerdale. I've gone to different parts of ennerdale and have network but as soon as I go to Mid-Ennerdale the network is completely gone. I am highly irritated by this inconvenience and should viable feedback NOT be received today I will be on your ass making as much noise as I possibly can, you will know me. I am aware of your T's & C's pertaining to no network however it is your duty to ensure that you attend to such queries and ensure that they are resolved. We are paying customers, please treat us as such.
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Vodacom's replyOfficial
10 Dec 2019, 07:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Dec 2019, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Dwane D's updateReviewer Update
11 Dec 2019, 07:58Two days ago I wrote to you to advise that we have been without network for a few days in Mid-Ennerdale, most parts of the neighborhood have network, however, the area I live in has nothing, you ensured that a representative will contact me in due course, but you have failed to deliver in this aspect as well. We are currently on the 6th day without network & you have displayed no sense of urgency & no empathy whatsoever. You have exceeded your normal levels of incompetence and added a whole new level to accommodate it, in the wasteland of uselessness, you have set a new standard of abject failure. I have furthermore raised my concerns on all your social media platforms and even taken the liberty to attached screenshots from my phone with timestamps every day indicating that I have no network & the people running your social media accounts have the audacity to copy and paste the same standard response every single day with the hopes of getting rid of me I assume. Me having no network is not only a huge inconvenience but poses a huge security risk as I cannot dial any emergency service provider should I be posed with a life-threatening emergency. There are 4 people at home who each have a data-only sim contract with a router we would like canceled with immediate effect as we have been unable to use this for 6 full days. I have reached my breaking point, a point of desperation so I would like to formally advise you that should the network not be restored TODAY we will be at Vodacom Commercial Park, Midrand TOMORROW MORNING and partake in a sit-in peaceful protest until our voices have been heard, we will disrupt the flow of your day as you have been disrupting ours for the past 6 days and we will gladly incur the consequences thereof & will do every day thereafter. I have been far too polite & you have shown no interest in having my matter resolved, you have left me no choice but to resort to these types of tactics which I can guarantee will get a faster response & resolution out of you.
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Dwane D's update11 Dec 2019, 07:58
Reviewer Update
Two days ago I wrote to you to advise that we have been without network for a few days in Mid-Ennerdale, most parts of the neighborhood have network, however, the area I live in has nothing, you ensured that a representative will contact me in due course, but you have failed to deliver in this aspect as well. We are currently on the 6th day without network & you have displayed no sense of urgency & no empathy whatsoever. You have exceeded your normal levels of incompetence and added a whole new level to accommodate it, in the wasteland of uselessness, you have set a new standard of abject failure. I have furthermore raised my concerns on all your social media platforms and even taken the liberty to attached screenshots from my phone with timestamps every day indicating that I have no network & the people running your social media accounts have the audacity to copy and paste the same standard response every single day with the hopes of getting rid of me I assume. Me having no network is not only a huge inconvenience but poses a huge security risk as I cannot dial any emergency service provider should I be posed with a life-threatening emergency. There are 4 people at home who each have a data-only sim contract with a router we would like canceled with immediate effect as we have been unable to use this for 6 full days. I have reached my breaking point, a point of desperation so I would like to formally advise you that should the network not be restored TODAY we will be at Vodacom Commercial Park, Midrand TOMORROW MORNING and partake in a sit-in peaceful protest until our voices have been heard, we will disrupt the flow of your day as you have been disrupting ours for the past 6 days and we will gladly incur the consequences thereof & will do every day thereafter. I have been far too polite & you have shown no interest in having my matter resolved, you have left me no choice but to resort to these types of tactics which I can guarantee will get a faster response & resolution out of you.