No Network for Days Now.

This is beyond a joke now and beyond an inconvenience. No network on Friday and no network today (Monday 26 May). Apparently it is the same issue as Friday, power at the tower.

Also, calling on a Saturday is not a convenient time for a customer to have to deal with your issues. Additionaly, the issue was logged on the Friday, you called on the Saturday (24 hours later) then you have a 3 day SLA time line with the team. Essentially having us wait 5 to 6 days to wait for you to resolve the issue. These timelines are inexcusable, unprofessional and poor customer service.

The Eastern Cape Network team is making a mockery of the local clients.