BS
Bilal S

1 reviews | Active since Oct 2013

25 Apr 2020, 21:49

No network for Days !

In todays day and time when other companies are providing 5g. I think that its ridiculous that vodacom cant even provide 2g or 3g, nevermind 4g. In Derby in the North West Province, every alternate day the network goes for hours or even full days. Theres a good few thousand people suffering with the same issue in this area. For the past year, every 2 or 3 days the network has to not work for a few hours or even days, Which i think is pathetic since we're in lockdown and require internet to work from home. We depend on vodacom for it and they fail to deliver.

0
Replies (2)
Vodacom
Vodacom's reply26 Apr 2020, 15:32
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply28 Apr 2020, 10:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have advised you accordingly with regards to your query.  Regards Consumer Website Team

Best regards,