VI
Victoria I

1 reviews | Active since Jul 2015

09 Dec 2016, 08:43

No network for almost two weeks!!!!!!!!!!

<p>Well done Vodacom. Clearly when it rains it pours. This is a seperate complaint for my cellphone contract which I have had with you for 15 years. I have had no response from Vodacom for the cancellation of the data contact that was *********ly activated. My complaint is now that I have not had any network to make calls or send messages for almost two weeks. This is absolutely shocking!!!!!!!! I have been calling in every single day since last week monday. Monday will be two weeks. This is absolutley unacceptable. I have received nothing but horrific service from vodacom in the last year. Vodacom receives full payment but now that I have no service for this long since before the 25th- will I be expected to pay for the full month!!!!!!!!!!!!!!!!!!!!!!If this is not resolved I want this contract cancelled as well.</p>

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Replies (1)
Vodacom
Vodacom's reply09 Dec 2016, 10:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team