NO NETWORK FOR 7 WEEKS!!!

We've been experiencing low netwrok in our area (Dadaville Vereeniging) for the last 7 weeks. We've lodged complaints on Twitter and directly with Vodacom but nobody seems to be able to assist us.

As per technicians that came out last week, our tower was removed and then erected in the Klub Koppisol area, which is across the R82 main road from us. We were getting a perfectly good 4G network until it was moved. Now our internet speeds are only 2mps and calls are unclear and cuts off all the time. The technician was shocked that our network is so low. He was supposed to try to adjust the Klub Koppisol tower and see if it improves our network. Until now we've had no feedback from him and he doesn't respond to calls or messages. I don't understand why our tower that was working perfectly fine had to be moved away to provide another area with network instead of putting up another tower there? It just doesn't make sense, other towns have more than one tower in a small space to accommodate for the large number of users!

My last Tweet on Saturday, the consultant simply apologized for the inconvenience caused and did not offer any solutions, when I mentioned that most of us in the area want to change networks because we're paying for a service that we're not receiving. So are we supposed to continue paying for a service we can't use, if you check our data usage for the last month, we were unable to use most of it and it expired yesterday! I think Vodacom should at the least carry over the lost data and minutes from last month or give us a refund for our losses! We understand that these things take time, but are we supposed to pay for this service we're not receiving without any compensation? For how long?