KO
Kimal O
1 reviews | Active since Jan 2024
06 Mar 2026, 11:31
No network for 4 months with Vodacom also dishonest staff that don't care about customers
Extremely poor network in my area. I have not been able to receive calls or connect to the internet since last year November. Nobody at Vodacom seems to care about the issue. I have logged 5 service requests and nothing has been done.
I called in to cancel some of my numbers and they "accidentally" upgraded the contracts. Now the usless customer care department insists that it is my responsibility to cancel the numbers after 1 month. Very dishonest business practices and poor service providers for overpriced contracts.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 Mar 2026, 13:56 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Vodacom's reply06 Mar 2026, 13:56
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
KO
Kimal O's updateReviewer Update
13 Mar 2026, 17:46No attempt to contact me regarding this issue. Appears Vodacom doesn't care about retaining customers.
KO
Kimal O's update13 Mar 2026, 17:46
Reviewer Update
No attempt to contact me regarding this issue. Appears Vodacom doesn't care about retaining customers.
KO
Kimal O's updateReviewer Update
18 Mar 2026, 10:41You've indicated that a singal booster will be installed in the area in 6 weeks. This matter is not concluded until the signal is restored fully. (If that happens). I've received an sms stating that my service ticket is closed.
You've also failed to address the concerns of *****ulent behaviour of staff members regarding contract upgrades/cancellations.
You've also failed to address the concerns of *****ulent behaviour of staff members regarding contract upgrades/cancellations.
KO
Kimal O's update18 Mar 2026, 10:41
Reviewer Update
You've indicated that a singal booster will be installed in the area in 6 weeks. This matter is not concluded until the signal is restored fully. (If that happens). I've received an sms stating that my service ticket is closed.
You've also failed to address the concerns of *****ulent behaviour of staff members regarding contract upgrades/cancellations.
You've also failed to address the concerns of *****ulent behaviour of staff members regarding contract upgrades/cancellations.