AE
Anri E
1 reviews | Active since Aug 2017
21 Jun 2024, 15:19
No network for 3 days on my phone
This is day 3 I have absolutely no network, I’ve contacted Vodacom twice regarding the blockage on my Iphone but still nothing has been done about it.. I can only operate my phone while connected on wifi..
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
22 Jun 2024, 11:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Jun 2024, 11:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
AE
Anri E's updateReviewer Update
24 Jun 2024, 12:00Good day, due to no correspondence regarding this matter I will take further action.
Refer to reference EC-1TRH-2JT7Z5 for the unblacklist request that was also done on Friday after several phone calls done last week still nothing has been done to resolve my issue.
Refer to reference EC-1TRH-2JT7Z5 for the unblacklist request that was also done on Friday after several phone calls done last week still nothing has been done to resolve my issue.
AE
Anri E's update24 Jun 2024, 12:00
Reviewer Update
Good day, due to no correspondence regarding this matter I will take further action.
Refer to reference EC-1TRH-2JT7Z5 for the unblacklist request that was also done on Friday after several phone calls done last week still nothing has been done to resolve my issue.
Refer to reference EC-1TRH-2JT7Z5 for the unblacklist request that was also done on Friday after several phone calls done last week still nothing has been done to resolve my issue.
AE
Anri E's updateReviewer Update
01 Jul 2024, 09:52My device is still not working, I am at the point now where I request a new device due to the inconvenience caused by Vodacom for Blacklisting my device for almost 3 weeks and they say they unblacklisted my device I should wait 24-48 hours which was done last week already but still the same issue occur.
AE
Anri E's update01 Jul 2024, 09:52
Reviewer Update
My device is still not working, I am at the point now where I request a new device due to the inconvenience caused by Vodacom for Blacklisting my device for almost 3 weeks and they say they unblacklisted my device I should wait 24-48 hours which was done last week already but still the same issue occur.