1 reviews | Active since Jul 2009
No network for 18 Hours
It is wonderful that you pay a monthly account for Service but the service Provider cannot supply you with the service you are paying for. Yes I stay in a small town. No Fiber so all we have for communication is Cell Phone providers. But it looks like they don't care about the people in a small town. For the last week from 01 December 2023 we have had very little to no network. Yesterday 07 December 2023 network went down from 16h00 until 10h00 on the 8 December 2023. I have never defaulted in a payment but Vodacom can not provide uninterrupted communication. It's very difficult when you cannot make a phone call for nearly 18 hours because Vodacom cannot keep there system up and running.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to the relevant department and the below feedback was provided:
Good day Terence, the service disruption at the Bethulie tower is being attended to. Our engineers continue monitoring all towers in the area to ensure the signal continuity.
We apologise for any inconvenience caused and we thank you for your patience and understanding in this regard.
Regards
Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to the relevant department and the below feedback was provided:
Good day Terence, the service disruption at the Bethulie tower is being attended to. Our engineers continue monitoring all towers in the area to ensure the signal continuity.
We apologise for any inconvenience caused and we thank you for your patience and understanding in this regard.
Regards
Consumer Website Team
Best regards,