No network

I haven't had network for the past week on my home internet router and today I decided to call the call center to report the issue. The agent was clueless on how to help me with the issue , she told me that she's logging an issue to another department but is unable to give me the request issue. She was rude and not professional at all. This is unacceptable because I'm paying for a service that I'm not getting. Please fix this issue Vodacom.