NO NETWORK - EMERGENCY CALLS ONLY

This morning (Jan 16) I left at 08h00 regarding the fact that we have NO Network connection in the area where we live. Vongiwe assessed my situation and explained the process to follow and asked me to forward 5x Vodacom numbers in the same area so that she could pass the case on so that a Technician could go out to the location to find and solve the problem. At 09h08 she phoned me and asked me to continue to hold for the Contract Department so that they could assist me further. I held for 4mins and 2sec after which the phone cut off and no one took the call. I texted her again and asked for help after which she contacted me at 09h21 and again asked me to keep holding the line and if it should cut off I should call 082 114. I held on again for 5min and 26sec after which phone cut off again and no one answered. I then phoned 082 114 TWICE, BUT STILL NO ANSWER!!!!!!

I assume Vodacom is not willing to help me with this problem!! Is there any NETWORKS willing to help me get Networking in my area ??? !!