SK
Shelly-Ann Kruger
1 reviews | Active since Jan 2024
08 Jan 2024, 17:04
No Network Coverage Response from VODACOM
I'm writing to complain about the bad network coverage we have in Carletonville. My internet calls drop every 4 minutes. Asked Vodacom to fix the problem please. This was what was said to me: We know there are not enough towers in your area, and we need to erect more towers this will only happen in 2025. Sorry for you that has to pay an internet bill until then without service. Isn't this *****? To sell a product to someone knowing they don't have the means to provide a service to that person in that area. But take my money they definitely will and don't care. Bye-bye R330 for the next 2 years.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
09 Jan 2024, 07:54Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Jan 2024, 07:54
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
