MH
Marli H

1 reviews | Active since Nov 2019

04 Feb 2020, 12:03

No network coverage even when we have electricity

Signal failure. No network coverage. This is on 4 different cellphones. 1 internet modem, and even the card machine which unfortunately is supposed to run on vodacom's non existent service. We have a internet business and can almost never get onto the internet. And yes, everyone in the area has the same issues. And yes, my sim cards work. And for that matter work better on mtn than vodacom. So it would be nice to get the service that I pay for from vodacom. Clearly your Brits vodacom tower does not work properly. We struggle with issues whether we have electricity or not. This year alone this is the second week in the Brits area where the most of Brits can not access their internet.

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Replies (1)
Vodacom
Vodacom's reply04 Feb 2020, 14:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team