1 reviews | Active since Dec 2013
NO network coverage during loadshedding
The past few moths when it is loadshedding we have NO network coverage so even if there is an emergency you can't phone. Vodacom expect their users to pay then and cut of their account if bills isn't paid but we as users don't even have network coverage to do anything. Like today we have to session of 4½ hours loadshedding from 8h-12h30 and 16-20h30 so in other words 9hours of no coverage but at the end of the month I need to pay as if I had coverage 24/7. I think that is unacceptable. I reside in a small town (Free State, Kestell) but in normal conditions network coverage is no problem and we function well so this is a big frustration to Network users especially the mom's that works in this town but doesn't reside here so they can't get hold of relatives to let them know they arrived safe at work or if there are problems with their little ones they can't be reached.
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Vodacom is aware that many customers around the country will be experiencing issues connecting to the network because of load shedding that is currently in place. Our towers do use batteries as a backup but these do have limited power and will eventually fail.
We have put proactive measures in place to help mitigate the effects of widespread load shedding. We have deployed generators at numerous sites across the country and are working as hard as possible to keep customers connected.
We would like to apologize for any inconvenience - normal service will resume once load shedding runs its course.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Vodacom is aware that many customers around the country will be experiencing issues connecting to the network because of load shedding that is currently in place. Our towers do use batteries as a backup but these do have limited power and will eventually fail.
We have put proactive measures in place to help mitigate the effects of widespread load shedding. We have deployed generators at numerous sites across the country and are working as hard as possible to keep customers connected.
We would like to apologize for any inconvenience - normal service will resume once load shedding runs its course.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,