no network coverage

I had complained and logged a fault on the 26/11/2015,and was given ref no. S3-9J62P-PODFL through the call centre regarding the network that went down at our store from around the 5 October 2015. All the staff including clients and banking point of sale machines work on the Vodacom network.i was advised the problem will be resolved within 7 to 12 days,The network still has not been restored.<br> <br> I call the call centre every few days and there is no update...<br> <br> contacted call centre 09/11/2015 and the lady told me that the case has been closed and a new one had been opened and will be attended to only in December, which is completely unacceptable.<br> <br> I advised the lady today that I'm a loyal Vodacom client for many years and have multiple contracts with them and that it is impossible for me to not have coverage on a daily basis,I had also insisted that if I'm unable to get network coverage restored that Vodacom should cancel all my contracts at vodacoms expense as there is no use for me to have them any longer.The lady told me there is nothing she can do but relog the complaint.<br> <br> I requested to speak to a supervisor but got hung up<br> <br> I thus require either urgent assistance into the matter