No network connection since Monday

Went to Vodacom Highveld Mall on Monday to port my number from Cell-c to Vodacom. Was assisted by the assistant manager Millicent and told that once Cell C gets me off the network, I should proceed to put in my new Vodacom SIM card and will now be on the Vodacom network. Cell C cut me off by evening of the same day, I went ahead and inserted my Vodacom SIM card, have been off network since that day as Vodacom still hasn’t ported my number. It’s been 5 days, I cannot make or receive calls, it’s frustrating as I have lost out on a lot of business. I went back to the shop and was told to come back on Monday as Millicent is off and non of them can assist me.