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vuyokazi G

1 reviews | Active since Oct 2013

05 Mar 2019, 09:26

No network connection for days

No network for days now. 90% of the day there's no Vodacom network where I reside. I'm trying to establish a business and having no network connection makes it extremely difficult to connect and communicate with the world. Even worse if there's an emergency I cannot be reached.

Please let me know what will be done with this issue and by when.

0
Replies (3)
Vodacom
Vodacom's reply05 Mar 2019, 10:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team 

Best regards,

vG
vuyokazi G's update05 Mar 2019, 11:30
Reviewer Update
Well I hope they'll be able to get through to me as I have mentioned I have no network most of the day. I can't get calls or make calls. I can make use of my cell phone using a Telkom router.
Vodacom
Vodacom's reply05 Mar 2019, 18:19
Official
Dear Vuyokazi, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
As per our chat today. We have escalated your query to our Network Team for assistance. Your SR reference number is ***. 

You will be contacted with feedback within 24 hours. 

Regards,
Vodacom Consumer Website Team 

Best regards,