CA
CARYLL A

1 reviews | Active since Dec 2016

01 Dec 2016, 19:35

NO NETWORK CONNECTION FOR 3 DAYS

<p>On 29 Nov 2016 network connection was lost. Called vodacom customer centre 082111 was told they would put me through to Solutions, I got cut off. 30 Nov 2016 - 6:30 am called again was told they would report it, would take an hour. Nothing. Called later that day - twice. Consultant again told me they would report it, second time consultant said they would put me through to Solutions. Cut off again. 1 Dec 2016 phone was not recharged and no network connections. Went into a store, consultant tried to help but tonite still no connection. So for 3 days have no connections and no-one seems to be able to sort out my problem. Is this a common problem with vodacom !!!!!! this contract is only a month old!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply02 Dec 2016, 07:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team