No network connection

I have a number I’ve been using for years that was on contract. I then migrated the number to prepaid from contract and all has been well, about a week ago I started having major issues with the network, and called in to find out why. Then agents at vodacom tell me my number has been deleted off the system and no one could tell me how that happened when the number has been active since it being Ricad.

Another agent tells me my number has been migrated back to contract, still no one could tell me how that happens. Every time you contact a service provider, there are security questions asked, and nothing happens without passing that authentication.

A service query was logged, and apparently the issue has been resolved, however my network is still nonexistent and what makes matters worse is that this is the number I use for business purposes. And now I cannot make payments online nor contact suppliers. It has been a nightmare trying to resolve this issue