NFS(
Nobuhle Felicity Sithole (Dhludhlu)

1 reviews | Active since Sept 2012

04 May 2023, 10:54

NO NETWORK BUT PAYMENT MUST GO ON ....OVER MY DEAD BODY

Have contracts with vodacom sim only data packages *** and prepaid number *** on top of that ,my family also using vodacom ,I pay a huge amount on the 26th for them to provide network to run my business.but for the past week we do not have network in my town and am told theres no issue.even now as am writing this am using my telkom number which I have resorted to buying extra data to push my work and make calls,we are unable to make or recieve calls and routers got no network.if you want to use vodacom to call or do something you must drive out of town to get network.using vodacom is expensive now,am told to wait 7working days but they wont wait 7working days to deduct money in my account for contract deal that they are in bridge of.am spending money driving away to make calls and spending money buying alternative from another network. data which I have but cant excess.this is not on vodacom can just cancel this contract so I get working network .theirs feels like ANC n Ramaphosa at this point.so the contract we have they not honoring it.so why should i honor with my money.if this persist I will reverse the debit order I wont pay for something am not using klaar.while I do that they must prepare cancelation of this lie of a contracts.am already gettinb used to my other alternative network and they are not disapointing so *****o hell with this .someone must pay me for this extra expenditure caused by vodacom.i need solutions as in last week.not explanation the person who calls me on my new network number ***my working network. better have solutions not explanations.you cannot be explaining on my expense.

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Replies (1)
Vodacom
Vodacom's reply04 May 2023, 11:39
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team