NO NETWORK AND VODACOM DOESN'T CARE

On the 7th of February 2020 I left my home just so I could make a call to vodacom customer care regarding network in my area because I seriously cannot make or receive any calls, no internet connection nothing... I got through to someone who logged a request to have someone in the correct department contact me and investigate... I called back THREE to the call center as nobody was getting back to me... I was advised it takes 3 working days from the initial date of complaint for someone to get back to me... NOTHING!!!!!!! I CALLED THE 4TH TIME... the lady says someone will call me later during that day, bare in mind it's now three weeks later... Nobody calls... Next day someone calls me saying I had old settings on my phone and they changed it... Reboot and try... Done... BUT NOTHING IS HAPPENING... I HAVE EXPLAINED TO YOU PEOPLE THAT I AM NOT THE ONLY ONE IN THIS AREA WHO CANNOT GET RECEPTION HENCE EVERYONE ELSE MOVED TO MTN AND TELKOM!!!!! I had to buy a router and get a telkom simcard to use on prepaid to get my phone on the internet... IF VODACOM CANNOT ALLOW ME TO USE MY SERVICE THAT I'M PAYING FOR JUST CANCEL MY CONTRACT AND I WILL GET A CONTRACT WITH TELKOM!!!!! LIKE SERIOUSLY, I CANNOT PAY FOR TELKOM AND VODACOM BUT ONLY BE ABLE TO USE 1!!!! I WILL NOT BE PAYING THIS BILL UNTIL I GET NETWOR**** YOUR'LL CANNOT PROVIDE A SERVICE, I CANNOT MAKE A PAYMENT!!! DISGUSTING PATHETIC NETWOR**** ***!!! IT'S A MONTH GONE NOW!!! WAKE YOUR CASES UP!!! P. S this message was brought to you by telkom which actually works!!!