Hellopeter
Share Your Experience
MP
Melanie P

1 reviews | Active since Sept 2022

26 Sept 2022, 06:51

No network and poor service

It's been 6 weeks now and we still have no Vodacom network. I have made numerous calls, spoken to supervisors, team leaders and technicians and still this matter had not been resolved. I have recieved automated replies via sms as per the below but its been too long now and we can neither make or recieve calls but my account is still being debited for a service I can't use.

Dear Vodacom Customer, kindly be advised that your serving towers are intermittently out of service along with neighboring towers. Our technicians are working on returning all services ASAP. Kindly monitor for changes. We sincerely apologize for any inconvenience caused. Thank you for your patience. Kind Regards, Vodacom.

This is completely unacceptable!!!

0
Replies (2)
Vodacom
Vodacom's reply26 Sept 2022, 08:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MP
Melanie P's update27 Sept 2022, 10:41
Reviewer Update
Good day, I have recieved feedback like this already from various team leaders at your call center telephonically for the past 4 weeks. It is really unacceptable now that this is still the only response I can get. Please, we are absolutely desperate for network at our home. I work from home and am unable to make and recieve calls without having to stand down on the street and even that is with broken network. I just took a recent contract for my son that attends online lectures at home periodically and he is also unable to access the vodacom network.