No network all day
I have been a vodacom customer for many years but I have now had it with this service. Every second week I have no network when I am at work (with my vodacom modem). I cannot call enquiries. I cannot send an email. I can do absolutely nothing. I have fibre (another service provider) at home and that is why I can complain on Hellopeter. I am going to cancel all my contracts with this absolutely useless service provider because I cannot pay for no network, so often and for such long periods. Three colleagues complained about vodacom today. I'm so disappointed
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Replies (2)
Vodacom's replyOfficial
28 Nov 2019, 06:58Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Nov 2019, 06:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Dec 2019, 17:28Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply03 Dec 2019, 17:28
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,