No network after 2 weeks -

I upgraded & got a new phn on the 17 Jan, it is now the 31.I still can't use my cell due to no network available. I am wholly frustrated. This is despite 11 calls and visits to the Vodashop.<br> It is now the 31st . Told to go back to the store to return the phn. Went, technician tells me I have to wait 6-8 weeks to be able to use a phone as they have no phones on loan.!Cannot understand if it is a networking problem why do you change the phone? Also told by network dept that admin dept would call me. Why? Not an admin problem? (Incidentally nobody called in specified time frame)<br> Do you now sympathise or empathise with ME...... <br>