no network

we have a problem with our signal from Vodacom, i send them this email On 2016/01/12 10:44 AM, Rina Prins, wrote: Good day, hope you are doing good. Since the new year started we (myself and my husband) had bad signal problems if we have signal. It jumps from E to H the nothing. What is going on? We pay for a service we are not getting? They said they will work on this area in Dec 2*** was the same promises made but still we are now in 2016 and the signal is still poor. My home and work is a block away from the nearest Vodacom tower but we have ****pie signals how is that?<br> Please fix this. I'm going to start paying like I have signal and that is almost never. <br> they called me wanted to speak to my husband which they did my husband refuse to give his ID number because it is easy to do ***** he said ask me anything else <br> then i received this mail Dear Rina Thank you for your email. I spoke to Lourens Daniels Prins the account holder on this number *** at 2016/01/12 03:15:20 PM. He was uncomfortable with the authentication therefore it made it impossible for us to continue trying to resolve your query. <br> this is the service that Vodacom gives you.