No Network 16/24 hours- But I still pay full price

I reported a problem to vodacom on the 27th of September regarding a failure in signal in the greenstone area. <br> <br> It is so bad that I can't even get a call in - no GSM Signal. Data is non existent. <br> <br> Since reporting the problem I keep getting calls/emails saying the problem has been escalated to the engineers but no concrete feedback on what the problem is or when it will be fixed. <br> <br> Yesterday I receive this: <br> <br> \Good day ******<br> Kindly be advised that as per the assessment conducted by our Radio Planning Department