TM
Tshepo M
1 reviews | Active since May 2019
24 May 2019, 14:33
No more Vodacom for me
This would be the last time I take out a contract with these *****'s!!!!!! I’m currently halfway through my 24 month contract with Vodacom. They decided to increase my monthly payment without my concern. This is the first time I encounter such nonsense (and I have had contracts from other companies before). I phoned 135 and spoke to a very unhelpful “Daisy” who refused to give me a reference number for the call. Has this happened to anyone els?
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Replies (2)
Vodacom's replyOfficial
24 May 2019, 14:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 May 2019, 14:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
27 May 2019, 11:26Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office.
Effective 1 April 2019, there were some changes to our contract pricing. This change was communicated with all customers and notification was included in the monthly billing as well as the press release dated 27 February 2019. Please see the following link for more information related to the pricing changes:
https://www.vodacom.co.za/vodacom/terms/pricing-guide/
Regards,Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office.
Effective 1 April 2019, there were some changes to our contract pricing. This change was communicated with all customers and notification was included in the monthly billing as well as the press release dated 27 February 2019. Please see the following link for more information related to the pricing changes:
https://www.vodacom.co.za/vodacom/terms/pricing-guide/
Regards,Vodacom Consumer Website Team
Vodacom's reply27 May 2019, 11:26
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office.
Effective 1 April 2019, there were some changes to our contract pricing. This change was communicated with all customers and notification was included in the monthly billing as well as the press release dated 27 February 2019. Please see the following link for more information related to the pricing changes:
https://www.vodacom.co.za/vodacom/terms/pricing-guide/
Regards,Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office.
Effective 1 April 2019, there were some changes to our contract pricing. This change was communicated with all customers and notification was included in the monthly billing as well as the press release dated 27 February 2019. Please see the following link for more information related to the pricing changes:
https://www.vodacom.co.za/vodacom/terms/pricing-guide/
Regards,Vodacom Consumer Website Team