No more Vodacom for me

I'm still waiting for feedback regarding change of communication on my account. <br> <br> Nwabi from your call centre promised me feedback within 24 hours, with her bad attitude and no respect for customers.<br> <br> I followed up within 7 days, Bonga Manyusela advised me that the people from back office are still busy with the query and she will get her team leader Bianca Khumalo I think that was the name, to escalate the matter. I'm not sure what an escalation mean in your organisation. But 2 weeks later, still no feedback.<br> I'm not surprised, because this is the reason why I cancelled my other 2 contracts with Vodacom.<br> <br> I have read other reports by Vodacom customers, it is clear that Vodacom does not care about customers. What's the use of attracting customers and not keeping them? <br>