TP
Tiaan P

1 reviews | Active since Mar 2017

02 Mar 2017, 13:14

No more Vodacom

<p>Ive been a client with Vodacom for over 13 years and paid them in excess of over R150 000 but they can't refund me my money that has been going off my account from a number that I've canceled, for the past year. Their call centre is the most disappointing. I ask to speak to a manager only to be transferred to another department or just hang up on me. How is this company still operating? They give empty premisses and never deliver. I think this is Vodacom's strategy, they hope you get so frustrated with them that you just leave everything. Will i ever get my money back? I doubt it.. </p>

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Replies (2)
Vodacom
Vodacom's reply02 Mar 2017, 15:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Mar 2017, 08:22
Official

As per telephonic discussion,credits processed.

Regards

FM