NO MORE SERVICE AT VODACOM

Really Vodacom. What is up with you guys. A month ago I logged a SR with you to dispute my billing. I received a call on the 28th of June to be advised that a credit is being passed, now a receive my new statement still no credit and I am being billed twice again for one service. SR***. This is not even the worst I app**** for a new cell phone contract on Monday, after receiving emails requesting my documents, that I send through, I was advised that I will have feedback within 24 hours I had to phone now and inquire about the statuts. Only to find out there is no order active on the system. The agents was kind enough to do an application for me, but I was advised that is being declined as due to me being declined within the last 60 days. When she checked she could not find any declined applications on my details. So please advise what is happening. Also do me a favor and advise me what the settlement is on number *** as I want to settle cancel the contract and cancel my Fiber, but I will send a email to the fiber team to cancel the service. The last 10 months has been the worst experience ever within a company and I no longer want to pay a company for a service they cannot deliver or even do not know what they are doing.