WK
Wynand K

1 reviews | Active since Mar 2011

15 Nov 2021, 10:23

No More of Vodacom Fiber

I got phoned for a new fiber deal with Vodacom. Did all the neccasery steps as requested. I then relised that the lady placed the order on the wrong Vodacom account, I phoned today and was advised that they cannot change the account number and also not offer me the same deal. I am so happy with this as this now gave me the full confidance to go ahead and cancel my service with Vodacom and ether move to VOX or CellC as both of them can actually offer me a much better speed on my line at almost the same cost. Vodacom I know you have alot a of customres, but I sure you are going to start loosing more and more customers because of the service and the price. I was happy to stay with you if they allowed to have the service upgraded and offer me the deal I was promissed. But after 3 years it is time to move, I might even consider moving everything as well. Thank you for the service for the last 3 years but please educate your staff and please keep to your promises.

0
Replies (1)
Vodacom
Vodacom's reply15 Nov 2021, 12:05
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team