No more loyalty after 22 years

<p>We have had a Vodacom account for 22 years and have been loyal customers since 1994. Today we are unable to upgrade our account because our account has been incorreclty loaded to another random person. The only way to recitify the problem is we the loyal customer have to get an Affiidavit stating we are the original owners of the account. Shocking service and no care attitude from Vodacom. Vodacom made the mistake but we have to now sort it out. Unfortunately we will have to obtain what you requested but be rest assured we will change our number and all our other cellphone contracts to prepaid. Once this is done it will be Vodacoms loss and MTNs gain. </p>