bB
brandjohan B

1 reviews | Active since Mar 2017

18 Dec 2017, 12:50

No more customer service for vodacom fibre products

I've sent 3 emails for a simple support query with no reply. Finally tried phoning them today but after holding for 30min I eventually gave up..

Whats happened to the Fibre support services? How do you get support if you have no method of contacting them. Email used: ********** Phone number phoned: **********

0
Replies (2)
Vodacom
Vodacom's reply18 Dec 2017, 13:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Dec 2017, 08:34
Official

Good day Johan ,

As per our telephonic discussion. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian