WK
Wynand K

1 reviews | Active since Mar 2011

06 Dec 2018, 11:03

No More Customer Care at Vodacom

Finally after 4 months of waiting for my fiber to be installed. I have been advised by Vodacom that my router and my XBOX would be delivered. So yesterday after the installation was done, I have phoned Vodacom to advise that the installation was completed, they logged a call and said that I would be contacted to advise on the delivery. I phoned back this morning and was advised that it will take them 5 working days to phone me and arrange for delivery. I have all ready contacted WebAfrica, and they can delivery my router tomorrow. The last 4 months has not been any fun dealing with Vodacom and i will decently not recommend them to any one in S.A to choose them as a Fiber ISP. They are all about promises and no delivery. It really discus-sting to see that how bad they have become. They are no longer their to delivery a customer service and all about money. SO VODACOM, IF I HAD NO RESPONSE FROM YOU BEFORE ANY OF BUSINESSES TODAY, YOU CAN CANCEL BY FIBER AS I WILL BE GOING WITH WEBAFRICA.

0
Replies (2)
Vodacom
Vodacom's reply06 Dec 2018, 11:06
Official
Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team  
Vodacom
Vodacom's reply12 Dec 2018, 19:25
Official
Good Day,
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Our Fibre Team can also be reached on ***.
Regards
Vodacom Consumer Website Team