1 reviews | Active since Nov 2012
<p>I used up my mobile data this morning and tried to buy additional data at roughly 2pm today (15 Dec). It is 9 hours later and the data has not loaded on my phone. Two 30min calls to the call centre later and I've been told that the problem has been escalated and will be attended to within 7 working days. This means 2 calendar</p> <p> </p> <p>weeks with no data and no access to the internet. I am currently paying exorbitant out-of-bundle charges just to write this review.</p> <p> </p> <p>Suffice it to say, I am extremely unhappy and surprised that Vodacom does not want my money. I believe it's time to try another provider. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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