AG
Alistair G
1 reviews | Active since Feb 2016
14 Feb 2019, 10:12
No message to inform me that my data bundle has run out
Vodacom it is only ethical to inform your clients when their data bundles have expired. 600 mb left yesterday morning. Log in this morning to discover I have now used R200 of data in out of bundle rates. No sms/email to say that my data bundle had expired. This is not a ethical way to make money.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
14 Feb 2019, 10:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Feb 2019, 10:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
15 Feb 2019, 07:45Dear Alistair,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply15 Feb 2019, 07:45
Official
Dear Alistair,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
AG
Alistair G's updateReviewer Update
15 Feb 2019, 15:07Vodacom phoned me this morning to investigate and have credited the charges. Very impressed with the response.
AG
Alistair G's update15 Feb 2019, 15:07
Reviewer Update
Vodacom phoned me this morning to investigate and have credited the charges. Very impressed with the response.
AG
Alistair G's updateReviewer Update
27 Feb 2019, 17:48Dear Vodacom. After promising a credit on my account in 24-48 hours. You have not done as promised. Please sort this out as this again points to ********* business practice.
AG
Alistair G's update27 Feb 2019, 17:48
Reviewer Update
Dear Vodacom. After promising a credit on my account in 24-48 hours. You have not done as promised. Please sort this out as this again points to ********* business practice.