No Media Service

I have phoned Vodacom to complain that not media in our area can be sent on any platform including SMS, Whatsapp, Messenger, etc and they said that they cannot help me because I cannot give them 3 numbers that are not mine. I provided my 2 numbers and that was not good enough. If I drive 500m from where I stay, it all works, so it is obviously a node problem. You are in breach of my contract as you are not providing the service you promised. I believe that all 3 of my contracts will not be with you in future. Why do you as as service provider make it so difficult for me as a consumer to tell me there is a problem? All I want is help. What if there is an emergency and my wife tries to send me a picture of intruders. You Vodacom have no heart and feel nothing for you consumers. You are a disgrace to South African home grown industry. I believe that you as a service privider, who is not the cheapest, should do all in your power to ensure that you look after us that have stood beside you for years instead of pushing us away. Shame on you Vodacom!!! You are a disgrace to this beautiful country and enterprise in this country.