NO means NO Vodacaom

Received an upgrade quote. I rejected it online. I went to a Vodacom shop to also to inform them that I am rejecting the upgrade. After a few hours I received an SMS stating that the package I did not order is out for delivery. I then phoned Vodacom customer care, telling them I canceled this only to find out that there is nothing to be done. - All that I can do is not to accept the delivery package when it arrives. - This is unacceptable!!! Ready to move to another provider!