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Andile M
1 reviews | Active since Jul 2021
03 Mar 2025, 13:06
No Managers on call centre agents, No assistance on network issues
I have not had any internet for a whole month, I would be luckily to connect for anything more than 1 hour. Call centre agents claim there is no manager ever!! your case will be "escalated" to get you off the phone and no assistance will be provided.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
03 Mar 2025, 14:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply03 Mar 2025, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
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Andile M's updateReviewer Update
03 Mar 2025, 16:09Oh Ja. I know this script already just like I know all I should press 1, then 2, then punch in my ID number, then 1 again!! To always end up with a different person on the other side who will tell me to switch off all the appliances then do a reboot on their end ? Then tell me "Yes we do apologies for the inconvenience, Yes I can see the router might be faulty, I will escalate it "Then escalate and that is where the road ENDS :) How sweet give me something different like CANCELLING AND STOP BILLING ME SINCE YOU ALSO DO NOT WANT TO SUPPLY THE SERVICE!
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Andile M's update03 Mar 2025, 16:09
Reviewer Update
Oh Ja. I know this script already just like I know all I should press 1, then 2, then punch in my ID number, then 1 again!! To always end up with a different person on the other side who will tell me to switch off all the appliances then do a reboot on their end ? Then tell me "Yes we do apologies for the inconvenience, Yes I can see the router might be faulty, I will escalate it "Then escalate and that is where the road ENDS :) How sweet give me something different like CANCELLING AND STOP BILLING ME SINCE YOU ALSO DO NOT WANT TO SUPPLY THE SERVICE!
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Andile M's updateReviewer Update
04 Mar 2025, 15:49Just like predated :) Still no assistance 24 hours later and being given incorrect team leaders names made to hold on calls just to be dropped while waiting! Excellent service Vodacom
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Andile M's update04 Mar 2025, 15:49
Reviewer Update
Just like predated :) Still no assistance 24 hours later and being given incorrect team leaders names made to hold on calls just to be dropped while waiting! Excellent service Vodacom
AM
Andile M's updateReviewer Update
05 Mar 2025, 11:46Day 33 of no internet and Johanathan the IT technician decided to close the ticket and call it a day and when I tried to cancel I was told I will have to PAY THEM an amount of R2000 because I have been with them 2 months!!
Well why do you think I’m cancelling in a space of 2 months Vodacom ?? Ohh and you still gonna deduct your monthly prescription for WIFI I’m not getting at the end of this month again right??
Well why do you think I’m cancelling in a space of 2 months Vodacom ?? Ohh and you still gonna deduct your monthly prescription for WIFI I’m not getting at the end of this month again right??
AM
Andile M's update05 Mar 2025, 11:46
Reviewer Update
Day 33 of no internet and Johanathan the IT technician decided to close the ticket and call it a day and when I tried to cancel I was told I will have to PAY THEM an amount of R2000 because I have been with them 2 months!!
Well why do you think I’m cancelling in a space of 2 months Vodacom ?? Ohh and you still gonna deduct your monthly prescription for WIFI I’m not getting at the end of this month again right??
Well why do you think I’m cancelling in a space of 2 months Vodacom ?? Ohh and you still gonna deduct your monthly prescription for WIFI I’m not getting at the end of this month again right??