JM
Johan M

1 reviews | Active since Mar 2009

24 Feb 2016, 12:37

No Mail - No Bill!

Thank you for patient and polite call centre staff at Vodacom client service numbers related to general service, technical and finance. I have been experiencing deteriorating and inaccessible Vodamail service in the past week. Around 19 Feb and since 22 Feb I could not access my Vodamail log on page at all. The Vodacom4u page goes blank when trying to access \contact us\". An escalated technical reference had been logged. As a social entrepreneur in the New SA economy this is critical to me to be able to use my work e-mail. Today the finance section at Vodamail at least logged my request to not pay a bill for the days I cannot use my e-mail. Gmail, Webmail and internet are fine. Keenly waiting for a technical and billing solution on my Vodamail account. I appreciate that Vodamail is trying. So am I."

0
Replies (1)
Vodacom
Vodacom's reply24 Feb 2016, 13:03
Official
Hello abrahamm,

Thank you for your posting.

We would like to apologise for any inconvenience caused.

A consultant will contact you in order to address your concerns.

Kind regards
Vodacom Consumer Website Team